Salesforce Upcoming and On-Demand Webinars
January 22, 2025 11:00 AM IST
Title : Experience the New Tableau
Drive action with AI-powered data and analytics in the flow of work.
- Topic/Persona: Data Analyst
- Customer: GlobalLogic
Register for our webinar and watch it on demand afterwards.
Featured Speaker:
- Rakesh Mishra — Associate Vice President, GlobalLogic
- Prashant Keshri -Solution Engineer, Salesforce
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4809267
January 22, 2025 11:00 AM IST
Title : Humans with AI Agents Deliver Effortless Service
Collaborate with your new AI agent from first contact to final resolution on any channel. Explore our innovations on the most complete platform from self-service to the contact center to the field.
- Topic/Persona: Service
- Customer: Kohler
Featured Speaker:
- Bharat Bhushan — Head of Customer Service — India & South Asia, Kohler
- Raman Kumar — Lead, Specialist SE, Salesforce
- Rebecca Curtin — Product Marketing Director, Salesforce
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4809267
January 22, 2025 11:00 AM IST
Title : Marketing Excellence: AI and Data Innovations for Building Customer Loyalty
Learn how AI and data innovations are transforming how customer relationships are built, from ads to advocacy. Hear from marketing leaders and explore success stories.
- Topic/Persona: Marketing
- Customer: Biba
Featured Speaker:
- Siddharth Bindra — Managing Director, BIBA Fashion Limited
- Nishant Kalra — VP , Digital Experience, Salesforce
- Ritesh Chauhan — Director , Solution Engineering, Salesforce
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4809025
January 22, 2025 08:30 AM IST
Title : See the Power of Agentforce by Leveraging Unstructured Data
80% of customer data is hidden in unstructured formats like knowledge articles, case summaries, PDFs, audio and video. Discover how Data Cloud surfaces key insights from this data to make Agentforce intelligent and more accurate. Watch a demo to see how Data Cloud’s Vector Database and RAG capabilities support Agentforce in action.
Join our webinar to learn how to:
- Unlock the full potential of Agentforce by activating unstructured data into a searchable knowledge source for agents
- Learn simple use cases to get started with building agents that leverage your unstructured data.
Featured Speakers:
- Vandana Nayak, Customer Digital Transformation Officer, Salesforce
- Parth Shah, Senior Product Marketing Manager, Salesforce
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4802573
January 23, 2025 11:00 AM IST
Title : The New Era of AI: Say Hello to Agentforce for Sales
What’s the buzz around AI agents? Get ready to dive into the next wave of AI technology — Autonomous AI agents. Join our webinar where we’ll demystify autonomous AI agents and introduce you to new sales-specific agents built with Agentforce SDR and Agentforce Sales Coach on the Salesforce Platform. Discover how these agents can scale your sales teams by nurturing pipeline and coaching reps.
In this webinar, you’ll:
- Learn how the technology works, straight from the product experts who built it
- Experience live demos to learn how to set up and use these agents
- Explore best practices and actionable tips to integrate Agentforce into your sales strategy
Your journey to scale your sales team starts here!
Featured Speakers:
- Nikki Borkovic, Product Marketing Senior Lead -Sales Cloud, Salesforce
- Ankit Raghuram, Account Solution Engineer, Salesforce
- Dheeraj Muraharisetty, Product Management Senior Manager, Salesforce
- Arvind Sankarasubramanian, Senior Product Manager, Salesforce
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4802955
January 28, 2025 04:30 AM IST
Title : What Tableau and Agentforce Mean For You: 2025 Innovation Preview
Twenty-one years ago, Tableau changed the game for data and analytics. Now, it’s happening again — thanks to Agentforce! Join Tableau leadership to discover how agents give everyone data superpowers and see how Tableau enriches Agentforce agents with data visualisations and semantically-grounded insights.
In this webinar you’ll get a look at how humans and agents can drive customer success together:
- Hear about our vision for the future from Tableau leaders: Ryan Aytay, Rekha Srivatsan, and Matthew Miller
- See how to get started with agentic AI in Tableau and Agentforce
- Discover how Virgin Media O2 cultivates a customer-centric organisation with Tableau at the heart of its data strategy
- See a live demo of how Tableau and Agentforce will augment all data people
Featured Speakers:
- Mauro Flores — EVP Data Democratisation — Virgin Media O2
- Ryan Aytay — CEO, Tableau — Salesforce
- Matthew Miller — Sr Director Product Management, Tableau — Salesforce
- Rekha Srivatsan — CMO, Tableau — Salesforce
- Stephen Street — Principal, Account SE, Salesforce (Q&A)
- Jason Oakes — Principal, Account SE, Salesforce (Q&A)
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4812104
January 29, 2025 08:30 AM IST
Title : Level Up Seller Engagement with Programs and Agentforce Sales Coach
Enable sales teams with Sales Programs that are right inside your CRM to increase seller impact and unlock revenue. And now, with Agentforce Sales Coach you can give every rep a dedicated coach to make them your best rep. With Sales Coach you can scale coaching, give personalised and objective feedback and connect coaching to sales results with AI driven, outcome-based enablement.
In this webinar, you’ll learn how to:
- Practice pitching, handling objections, and negotiation with realistic role-plays tailored to each deal.
- Receive consistent feedback on strengths, areas for improvement, and actionable steps to advance deals grounded in CRM data.
- Easily assess ROI by analysing win/loss rates of deals with and without coaching.
Featured Speakers:
- Nikki Borkovic, Product Marketing Senior Lead, Sales Cloud ANZ — Salesforce
- Dheeraj Muraharisetty, Product Management Senior Manager — Salesforce
- Stephanie Bogdanovski, Solution Engineer — Salesforce
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4806063
January 29, 2025 11:00 AM IST
Title : Get Started with Agentforce for Marketing
Join our Marketing Cloud AI product leaders to discover how Agentforce for Marketing transforms AI insights into tangible actions, driving real enterprise value. In this webinar, we’ll unpack the characteristics of an agent and how they work. Then we’ll dive deep into Agentforce for Marketing, showcasing both out-of-the-box Marketing Cloud agents and build-your-own marketing agent use cases.
Experience live product demos that bring these agents to life, including Agentforce Campaigns, which saves you time on end-to-end campaigns by generating briefs, targeting audiences, and crafting customer journeys based on your goals. Additionally, learn how to leverage Agent Builder to create custom solutions tailored to your unique needs, such as automating personalised SMS conversations or the lead capture experience with agents.
We’ll Cover:
- The characteristics and functionality of agents
- OOTB Marketing Cloud agents and BYO marketing agent use cases
- Live demos of Agentforce Campaigns and Agent Builder
- Tips and best practices for how to get started
Featured Speakers:
- Kimen Warner, SVP Product Management — Marketing Cloud, Salesforce
- Jon Belkowitz — Sr. Director Product Management, Salesforce Marketing Cloud
- Allen Hoem — Director Product Management, Salesforce Marketing Cloud
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4810803
February 06, 2025 11:00 AM IST
Title : The Future of Self-Service: AI Agents and the Evolution of Customer Portals
Today’s customers expect quick, reliable support without the wait, so they turn to self-service for instant help. But self-service isn’t just about answering basic questions in a help center — it’s about empowering customers to find information and quickly complete tasks on their own. By pairing an authenticated self-service portal with autonomous AI, companies can deliver service that’s more personalized, proactive, and drives revenue at scale. With 84% of service leaders agreeing that AI improves customer service, now is the time to invest in this technology to meet customer expectations.
Join our upcoming webinar to learn how bringing AI agents and self-service portals together can deliver an enhanced customer support experience. Product experts will cover best practices for building effective self-service with AI agents and show a demo highlighting the future of self-service, powered by AgentForce.
Featured Speakers:
- Rajiv Garg, Specialist Solution Engineer, Salesforce.
- Srinihita S, Associate, Specialist SE, Salesforce.
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4806191
February 12, 2025 05:30 AM IST
Title : Unlocking Unstructured Financial Data for Deeper Customer Insights with Agentforce
Over 80% of the data within the financial services sector is unstructured, residing in formats such as case notes, meeting summaries, call transcripts, PDFs, images, audio files, and more. Historically, this rich data source has been unavailable and underutilised.
Join our webinar to discover how Data Cloud can unlock these valuable customer insights, transforming your CRM workflows and enhancing your business operations. Learn how connecting and processing unstructured data with Data Cloud not only provides a deeper understanding of customer behaviours and preferences but also streamlines your CRM processes, making them more intuitive and efficient.
This session will also explore how such integrations pave the way for more effective use of Agentforce, enabling financial firms to deliver hyper-personalised customer experiences and drive significant business growth by empowering agents with even more data for personalisation, context, and content creation.
Featured Speakers:
- Mohith Shrivastava, Principal Developer Advocate, Salesforce
- Stephen Bennett, Senior Customer Success Manager, Financial Services, Salesforce
- Rob Pal, Director of Customer Success Management, Financial Services, Salesforce
- Jose Sifontes, Principle Solution Engineer, Data Cloud, Salesforce
- Julie Jutte, Product Marketing Manager, Financial Services, Salesforce
Register now : https://www.salesforce.com/in/form/events/webinars/form-rss/4815903
